What We Think

Our Blog: Thoughts, Insight & News

What do you need to know right now?

Your enterprise, agency or organization is incessantly evolving. As a leader, your most important responsibility is to consistently make the right decisions. To do that effectively, you need the right information, knowledge & insight. That’s where we come in. Count on us to investigate, research, and obtain the information you need to support your critical decision making, backed by analysis and insight. What are your initiatives over the next 18 months? We can help. What...
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Our FDI / IPA Methodology

Many of our engagements are with government Investment Promotion Agencies (IPAs) designed to help them increase Foreign Direct Investment (FDI). There are many different types of engagements and different services that we perform on behalf of our IPA clients. The most common engagement is completed in two phases, first a detailed assessment, then an action plan and delivery of agreed upon services. First, an assessment is conducted to understand the IPA’s objectives, how they are...
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50 Seat Turnkey BPO / Contact Center Facility Available Now

Unido Digital recently completed a multi-year data quality engagement for a US corporate client, and is pleased to offer as surplus capacity a fully equipped 50 station BPO / omnichannel-capable contact-center. Operate the center yourself with everything you need included (just add staff!) or we can manage operate it on your behalf on an outsourced basis. 50 station capacity, with modern, spacious desktops Dual-screen Lenovo workstations, all less than 3 years old, all RAM memory...
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Unidotrak – Business Intelligence for your corporate website

On average less than 2% of visitors to your corporate website will interact in some way that identifies the visitor. That leaves about 98% of your visitors unidentified unless you have a website lead generation and anonymous visitor identification tool like Unidotrak on your side. Would you like to identify those website visitors who are visiting your business website with more than a location and or IP Address? Unidotrak is our tool that identifies businesses or organizations that are...
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Why we switched to Amazon’s AWS Connect from 8×8 for our telephony

Before starting Unido Digital, I was the editor of a publication that covered telephony for contact centers. A big part of my job back then was (and in some ways, still is) to keep up to date on the state of the art in modern business telephony and omnichannel communications, which includes things like customer service via social media. One of the companies I covered was 8×8. When I launched Unido Digital over 2 years...
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The Times, They Are A’Changin’!

  The following is a reprint of a LinkedIn thought piece published by our founder at the beginning of this year. Look out for an outlook for 2018 in the coming weeks. 2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have all conspired to ensure that no matter what sector one works in, there will...
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