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cisco

50 Seat Turnkey BPO / Contact Center Facility Available Now

Unido Digital recently completed a multi-year data quality engagement for a US corporate client, and is pleased to offer as surplus capacity a fully equipped 50 station BPO / omnichannel-capable contact-center. Operate the center yourself with everything you need included (just add staff!) or we can manage operate it on your behalf on an outsourced...
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Why we switched to Amazon’s AWS Connect from 8×8 for our telephony

Before starting Unido Digital, I was the editor of a publication that covered telephony for contact centers. A big part of my job back then was (and in some ways, still is) to keep up to date on the state of the art in modern business telephony and omnichannel communications, which includes things like customer...
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